CX Framework White Paper
At Centerfirst, we're always striving to create the greatest possible experiences for all customers and patients. While building a guide for Medical Information leaders, we recognized that the insights we found from customer interactions could be applied to ALL pharmaceutical contact centers. We used our findings to create the Centerfirst CX Framework, to not only be used internally, but to be shared with all to better their customer experience.
When you download the Centerfirst CX Framework White Paper, you’ll learn more about:
- Creating a welcoming environment that interests and engages customers
- Taking accountability and providing proactive solutions to address customer's needs
- Limiting bias and establishing genuine connections and trust with your customers
- Tailoring information for the customer to empower them and elevate understanding
- Providing positive, frictionless, and meaningful experiences to customers to increase brand confidence