CX Framework

Centerfirst is constantly working to create the greatest possible experiences for customers and patients. Built from our years of analyzing customer interactions, we've constructed a framework that can be used  to provide best practice solutions to our colleagues in the industry. The Centerfirst CX Framework was formed by taking our expertise and creating a way to apply and measure these components to help contact centers solve real problems, create positive change over time, and obtain the most value from their customer interactions.

When you download the Centerfirst CX Framework infographic, you’ll learn more about:

  • Acknowledging and validating customers
  • Efficiently and completely addressing the customer's needs
  • Creating a trusting and secure environment in order for customers to feel supported and accepted
  • Tailoring information for the customer to empower them and increase understanding
  • Providing positive, frictionless, and meaningful brand experiences to customers
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